Professional
Portfolio.

Chapter 07

2026 — Present

Branch Banking · Client Advisory

Regions Bank

Client Relationship Banker

• Builds trusted relationships with clients across personal and small business banking.
• Advises on deposit, lending, and digital solutions tailored to each client's goals.
• Partners with specialists to deliver holistic financial guidance.
• Champions financial wellness through education and proactive outreach.

Chapter 06

Jul 2022 — Dec 2025

Alpharetta, GA

Verizon

Engineer III, Consultant — Technical Project Management

• Transactional Communications (Apr 2024 – Dec 2025): Planned and executed customer-facing marketing communication campaigns supporting business objectives and engagement initiatives.
• Partnered with Campaign Managers, creative teams, and stakeholders to deliver integrated marketing assets and ensure successful campaign execution.
• Analyzed campaign performance, identified process improvement opportunities, and implemented workflow enhancements that increased operational efficiency.
• Quality Assurance (Jul 2022 – Apr 2024, via Actium Advisors then Verizon): Reviewed technical specifications and email functionality using Jira, AEM, Email on Acid, HTML, and Notepad++.
• Executed detailed QA workflows to validate design, content, rendering, and system accuracy.
• Reinvented team operations by introducing Jira reporting tools and engaging with program management teams.

Chapter 05

Dec 2021 — Jul 2022

Adairsville, GA

Home Legend LLC

Customer Service Representative (Temporary Assignment)

• Processed customer orders and maintained accurate records across high-volume transactions.
• Managed order intake, documentation, follow-up, and issue resolution for business and vendor accounts.
• Coordinated with internal teams to ensure timely fulfillment and customer satisfaction.

Chapter 04

Jun 2018 — Nov 2021

Basking Ridge, NJ

Actium Advisors LLC

Contractor — BOBO SME / Program Manager & Partner Maintenance

• Bill On Behalf Of (BOBO) SME / Program Manager (Jan 2021 – Nov 2021): Managed onboarding and commercialization activities for strategic partner programs generating $10M+ in annual revenue.
• Led cross-functional coordination among Sales, Marketing, Legal, Operations, and Technology teams to support partner launches and ongoing growth.
• Developed partner enablement resources, training materials, and operational processes to improve program adoption.
• Partner Maintenance & Activations (Jun 2018 – Jan 2021): Managed operations, sales enablement, and development for the Mobility Co-Sell Program.
• Acted as liaison between Inventory Planning and Value-Added Distributors for SIM, device, and accessory requests, including One Talk solutions.
• Supported partner integrations and ongoing activation processes to improve ecosystem efficiency.

Chapter 03

Jan 2014 — Mar 2018

Carrollton, GA

Wilson Professional Counseling & Consulting

Senior Marketing Lead

• Managed fundraising, event planning, and activity logistics for community podcast launches and projects.
• Partnered with clients such as Aetna, BlueCross BlueShield, and MetLife to analyze business challenges and recommend process improvements.

Chapter 02

Apr 2012 — Dec 2013

New York, NY

Sigma Care (now MatrixCare)

Software Implementation Associate

• Delivered on-site product assistance, go-live support, and training to CNAs, RNs, Recreational Therapists, Physicians, and Rehabilitation Specialists across ~15 long-term healthcare facilities in NY, NJ, MA, and FL.
• Trained clinical staff on EMAR, ETAR, Care Plans, and MDS Assessments.
• Served as liaison between clinical staff and technical teams to resolve issues during implementation.

Chapter 01

Nov 2001 — Dec 2010

Warren, NJ

Verizon

Technical Analyst — IT Finance, Capital Budgeting

• Worked with cross-functional teams during the Alltel acquisition to identify system, network, and customer-care solutions, managing a $110M annual budget across 400+ hardware projects.
• Coordinated with IT, Legal, Marketing, Finance, and Integration teams to deliver operational alignment.
• Led retail property swaps between AT&T and Verizon Wireless, managing requirements and task execution for new retail store implementations.